Just started affiliate program and customer service lacks ability to work with a resolution.
Joined the affiliate program, they make their oncoming content creators purchase something in order to receive their “free product” and you have to purchase the “Chef’s choice” so I did both and wrote a note saying I’m trying to limit my caffeine however I noticed they sell a hydration powder that is more appealing for me and I could easily feature for my content. So in the purchase notes I asked if they could please do that and let them know both of those hydration flavors would be awesome. Which ever one would work for me I’m just trying to limit my caffeine intake. I even sent an email along side the order notes. The reason for my 2 star review instead of 1 is because they actually responded. Downside to that is, they aren’t willing to make things happen and work with me. They gave me the runaround saying they can’t do that, the chefs choice is random and the hydration flavors wouldn’t be in that. I understand that now but before I wouldn’t have even made a purchase had I know that. I asked to cancel the order so I could just make a new order and not have to pay the additional $8 shipping and receive products I won’t use, they said no. Mind you the hydration flavors are CHEAPER than their other flavors with caffeine. The caffeinated flavor they sent me honestly doesn’t look appealing and I won’t use the sampler pack I had to purchase for $25 along with shipping that’s $8. May consider trying to change my mind, and just purchase the hydration tub they offer but unsure. Ngl butthurt about it, but it is what it is.